What if a user experiences a problem? #
Explain to users how issues are handled, and what can be expected.
- user receives a kind message, “treatment redirected to humans, follow-up promised”. This may be delivered in the interactive session, and/or in the email.
- issue is addressed by the support, and request can be submitted again. It will be generally pre-computed by the time of the new request.
- user is informed by the platform that all is good, but it is clear to the user that the result is not satisfactory
- “feedback” button
- anything is unclear
- please feel free to contact firstname.lastname@example.org
Please also consider consulting http://status.odahub.io/ to check for any current problems.