What if a user experiences a problem? #

Purpose #

Explain to users how issues are handled, and what can be expected.

Process #

• user receives a kind message, “treatment redirected to humans, follow-up promised”. This may be delivered in the interactive session, and/or in the email.
  • issue is addressed by the support, and request can be submitted again. It will be generally pre-computed by the time of the new request.
• user is informed by the platform that all is good, but it is clear to the user that the result is not satisfactory
  • “feedback” button
• anything is unclear
  • please feel free to contact contact@odahub.io

Please also consider consulting http://status.odahub.io/ to check for any current problems.