What if a user experiences a problem? #

Purpose #

Explain to users how issues are handled, and what can be expected.

Process #

  • user receives a kind message, “treatment redirected to humans, follow-up promised”. This may be delivered in the interactive session, and/or in the email.
    • issue is addressed by the support, and request can be submitted again. It will be generally pre-computed by the time of the new request.
  • user is informed by the platform that all is good, but it is clear to the user that the result is not satisfactory
    • “feedback” button
  • anything is unclear

Please also consider consulting to check for any current problems.